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Post Implementation Services

Across the board, IT organizations are faced with the enormous pressure to do more with less, and to continuously prove their value to the business. This pressure is particularly acute in the mid-sized enterprise. As someone with strategic IT responsibility at a mid market company, you face a unique set of challenges.

Your company is large enough to be heavily dependent on technology, but may not understand or value the vital role that IT plays in the organization.

Because your resources are limited, you may find yourself pulled into a constant tactical battle to keep your production IT environment up and running. When you are bogged down in the day-to-day infrastructure fires, it's nearly impossible to focus on the high-value projects that drive additional revenue or increase efficiency to directly affect the company's bottom line.

Hyperlink can help you bridge these challenges with its post-implementation services

Hyperlink's Post-Implementation Support Services include:

Application support (on site)

  • Enhancements and bug fixes
  • DBA and system administration support
  • Monitoring and troubleshooting daily/weekly/monthly jobs
  • Support for book closing operations
  • Performance tuning for existing programs.

Assessment Services

  • Oracle implementation and product upgrades feasibility studies
  • Customization reduction feasibility studies
  • Reporting solutions assessment studies
  • Feasibility assessment of migrating from other ERPs to Oracle eBusiness Suite.

Migration and Upgrade Services

  • Gap analysis, matching new Oracle Applications features with new and pending requirements
  • Functional design
  • Analysis of existing customization
  • Key user training for new features
  • New release Implementation